条款及细则 Terms & Conditions

Terms & Conditions

Effective date: 28 Dec 2023

These Terms and Conditions apply to any orders and purchases made on My FengShui. My FengShui reserves the right to amend/update this Terms and Conditions at its sole discretion without notice to the Customer, Suppliers, Partners, or any other users of this service and site.

Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the My FengShui Platform, you agree to comply with and be bound by these Terms.

Please note: These Terms contains an arbitration clause and class action waiver that applies to all My FengShui Users, Suppliers, Partners, and Members. It affects how disputes with My FengShui are resolved. By accepting these Terms, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.

Thank you for using My FengShui!

These Terms constitute a legally binding agreement (“Agreement”) between you and My FengShui (as defined below) governing your access to and use of the My FengShui website, including any subdomains thereof, and any other websites through which My FengShui makes its services available (collectively, “Site”), our mobile, tablet and other smart device applications, and application program interfaces (collectively, “Application”), rewards (collectively, “Myrewards”), payments (including but not to direct debit, FPX, credit, debit, recurring subscriptions, and other forms of transactional and stored value payments), processing and associated items, and all associated services (collectively, “My FengShui Services”). The Site, Application and My FengShui Services together are hereinafter collectively referred to as the “My FengShui Platform”. Collectively the use of the term “My FengShui” may be used interchangeably within this document to denote any or all parts of our website, mobile applications, other services and access points, or the platform and should be viewed as such. 

Our Privacy Policy, and other Policies applicable to your use of the My FengShui Platform are incorporated by reference into this Agreement.

When these Terms mention “My FengShui,” “we,” “us,” or “our,” it refers to the My FengShui company you are contracting with. Your contracting entity will generally be determined based on your country of residence or establishment

Our collection and use of personal information in connection with your access to and use of the My FengShui Platform is described in our Privacy Policy.

This set of Terms and Conditions will help you understand how My FengShui operates in serving you. 

Brandmarks, Trademarks, and More

Guidance for brands and names used in this document included but not limited to the following:

1. My FengShui refers to the online shopping. Mobile shopping, or other retails platforms operated by My FengShui Holdings. It may also refer to the brand, it’s trademarks, it’s intellectual property, it’s operations, it’s assets, or other related items that may reasonably be attributed to the brand and its business operations.
2. Member, user and customer may be used interchangeably and reference any user of the Mygrocer Platform and associated services.
3. My FengShui refers to the controlled, secured and brand managed online stores from which My FengShui is able to deliver the FengShui services, products and consulation to you!

Who Can Place Orders

Only registered My FengShui customers are able to place orders through My FengShui. Guest shoppers may only browse but cannot place orders. Placing an order means browsing our product lists, adding items to a shopping cart, completing the order details (including address, mobile numbers, delivery times, items to be delivered, payments), and where applicable, earning 

Ownership 

This website (“My FengShui Website” and “www.myfengshui.com”) and associated mobile apps (My FengShui applications)  are owned and operated by My FengShui Holdings Sdn Bhd (“My FengShui”).

Access & Use 

Your access to, use of services provided or associated with, and use of the materials contained in, the My FengShui Website and/or My FengShui Mobile Applications is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the My FengShui Website (“Terms and Conditions”). By using the My FengShui Website, Mobile Applications or any other access point to My FengShui services, you agree to be bound by these Terms and Conditions.

Limitations

You may not use My FengShui, its assets or services or associated assets and/ or services, for any of the following purposes:

1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
3. Gaining unauthorised access to other computer systems
4. Interfering with any other person’s use of the website
5. Interfering or disrupting networks or web sites connected to the website
6. Inciting hatred, abusive behaviour, bullying, violence, or any other similar actions towards any group, individual, or organisation based on but not limited to areas of religion, race, language, culture, currency, nationality, sexual orientation, gender identity, social position, economic position, education level, dress, manner, or otherwise.
7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of My FengShui.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out/ or in connection with: 

1. any claim by any third party that the use of the My FengShui Website, My FengShui Mobile Applications, My FengShui Platform by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice; 
2. any claim by any third party that the use of the My FengShui Platform, My FengShui Website, My FengShui Mobile Applications by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and 
3. any fines or penalties imposed by any private organisation, Government authority or related bodies, regulatory, advertising or trading body, or authority in connection with the use of the My FengShui Website, My FengShui Mobile Application, My FengShui Platform by you.

Amendments 

My FengShui reserves the right to amend the Terms and Conditions without notice of any kind at any time. Your use of our My FengShui Website and/or My FengShui Mobile Applications following such changes constitutes your agreement to be bound by the new Terms and Conditions.

Standard eCoupon, vouchers, promo codes, rewards points, bonus programs, and promotions Terms and Conditions 

Your use of an eCoupon, voucher, promo code, rewards points, bonus programs, promotion, or any associated services (collectively referred to as an “eCoupon”) indicates your agreement to be bound by these Terms and Conditions. My FengShui reserves the right to withdraw or cancel an eCoupon, voucher, promo code, rewards points, bonus programs, promotion, or any associated services without returning any form of monetary or product compensation for any reason at any time. 

My FengShui shall not be liable to any customer, supplier, partner, business, or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eCoupon, voucher, promo code, rewards points, bonus programs, promotion, or any associated services or any failure or inability of a customer or household to use an eCoupon, voucher, promo code, rewards points, bonus programs, promotion, or any associated services for any reason.

Security and Fraud 

When you use an eCoupon you warrant to My FengShui that you are the duly authorised recipient of the eCoupon and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of eCoupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence. 

If we reasonably believe that any eCoupon is being used unlawfully or illegally we may reject or cancel any eCoupon and you agree that you will have no claim against us in respect of any rejection or cancellation. My FengShui reserves the right to take any further action it deems appropriate in such instances. 

Registration 

To register and use My FengShui or any its platforms, services, websites or applications, you must be over eighteen (18) years of age.You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

My FengShui Website’s right to suspend or cancel your registration 

My FengShui Website reserves the absolute right to suspend or cancel your registration immediately at our sole discretion without assigning any reason whatsoever. 

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the My FengShui Website. 

The suspension or cancellation of your registration and your right to use the My FengShui Website shall not affect either party’s rights or liabilities. 

All other relevant parts of this Terms and Conditions shall survive cancellation.

Registration and Passwords

Registration provides a unique identification for each shopper (also known as “member”), and helps us trace all orders in cases where there are queries or problems.

Registration is simple and done only by an individual shopper. The shopper must provide a unique email and password. The email and password will be required for login to My FengShui. In addtion, My FengShui also facilitate the login process to allow shopper register/login via their existing social media account, like Facebook, Google and etc.  

Customers must be over 18 years of age to register. Customers must also ensure that all details provided during registration or any other time are correct and complete. Any changes to the details provided during registration must be updated by informing My FengShui in writing with acknowledgement or via our website.

You will be asked to provide a Password upon registration, this Password must be kept confidential and must not be disclosed or shared with anyone. You will be responsible for any purchases and activities that are submitted under this Password.

My FengShui reserves the absolute right without the need for explanation or explaination, to refuse, suspend, or terminate registration of individual and/or corporate members immediately at our discretion and not limited to following: –

1. Dormant Customers
2. A single customer using multiple accounts delivering to the same delivery address. This will be verified through mobile number and you will hereby agree to My FengShui sending you confirmation via mobile. In the event that the confirmation cannot be verified for any orders received, My FengShui reserves the right to cancel the order and will not be liable for any loss of payment due to the inaccuracy of the information provided by the member.

Information Collected & Use of Information

My FengShui collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to any part of the My FengShui Platform including the My FengShui Website and My FengShui Mobile Applications. 

By using the My FengShui Platform, My FengShui Website, or the My FengShui Mobile Applications, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity in detail for the purpose of marketing, promotional, strategic development, research and customer care.

Personal Data Protection Act 2012

In connection with the Personal Data Protection Act 2012 (PDPA), you agree that My FengShui Holdings Sdn. Bhd. and its related or affiliated co-operatives and organisations (hereafter collectively referred to as “My FengShui”, “we”, “us” or “our”), and/or any part of the My FengShui Platform may collect, use, process, disclose, and/or transfer your personal data for the purposes of administering, maintaining and terminating your membership and participation in My FengShui’s services including but not limited to My FengShui and keeping you informed of updates, changes and developments relating to the service, the scope of which may include but is not limited to:

1. administering and maintaining your account with us, including administering any benefits and entitlements;
2. engaging third party service providers to perform certain aspects of the services offered by the services we offer including reward and subscription services;
3. unless you notify us in writing and your notice is acknowledged as being received by our legal, finance, technology and marketing teams, that you do not wish to receive such information, sending you information from time to time through e-mail, messaging, mobile SMS and text communications, visual communications, digital communications, and posts about products and services, promotions and special offers, upcoming events and other information which we determine at our absolute discretion may be of interest to you;
4. customer profiling, market analysis and research purposes to improve our product and service offerings to you;
5. notifying you about important changes to the membership program;
6. responding to queries or feedback from you; enforcing these Terms and Conditions and our legal rights and remedies; and
7. for such other purposes as permitted by applicable law or with your consent.

In compliance with the PDPA, My FengShui will not send marketing messages to telephone or facsimile numbers belonging to you unless you have given us clear and unambiguous consent to do so. If you have previously given us consent, we will continue to send you marketing messages until you advise us in writing that has been acknowledged as received that you wish to withdraw the consent.

Intellectual Property

The content of the My FengShui Website, My FengShui Applications (mobile or otherwise) and My FengShui Platform and associated assets, marks, services, and brands,  is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the My FengShui Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the My FengShui Website or any part of the My FengShui Platform without written permission from My FengShui. 

You may not modify, reproduce, copy or distribute any of the content on My FengShui for commercial purposes without our prior consent.

No licence is granted to you in these Terms and Conditions to use any trade mark of My FengShui.

Availability of the My FengShui Website 

Although My FengShui Website aims to offer you the best service possible, My FengShui makes no promise or guarantee that the services at the My FengShui Website will meet your requirements. My FengShui Website cannot guarantee that the service will be fault free. You agree that My FengShui Platform and My FengShui will not be liable or held responsible for any damages, loss or other situations caused through the use of the My FengShui Website and you agree to indemnify My FengShui against and and all claims. If a fault occurs in the service you should report it by email at support@myfengshui.com and we will attempt to correct the fault as soon as we reasonably can. 

Your access to the My FengShui Website may occasionally at the absolute discretion and with no explanation or warning be restricted to allow for repairs, maintenance, upgrades, changes, enhancements, or the introduction of new facilities, products, or services. My FengShui Website will attempt to restore the service as soon as it reasonably can.

My FengShui website includes links to other websites or materials which are beyond its control and you agree that My FengShui is not liable for any information, services or items that you experience or find through these links and materials.

My FengShui Limitation of Liability 

The My FengShui Website is provided by My FengShui Holdings without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks associated with the use of the Internet. 

My FengShui will endeavour to the best of its ability to ensure that information or material included on the My FengShui Website is correct, reputable and of high quality. My FengShui will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the My FengShui Website. If My FengShui is informed of any inaccuracies in the information or material on the My FengShui Website, My FengShui will attempt to correct the inaccuracies as soon as it reasonably can. 

In particular, My FengShui disclaim all liabilities in connection with the following: 

1. incompatibility of the My FengShui Website, My FengShui Mobile Applications, My FengShui Platform with any of your equipment, software or telecommunications links; 
2. technical problems including errors or interruptions of the My FengShui Website, My FengShui Platform; 
3. unsuitability, unreliability or inaccuracy of the My FengShui Platform and My FengShui Website; 
4. inadequacy of the My FengShui Website to meet your requirements. 

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the My FengShui Website and My FengShui Platform.

My FengShui shall not liable for any consequential, indirect or special damages or loss of whatever descriptions. To the extent that My FengShui is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or or non-compliance of the Product or any other breach of My FengShui’s obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the Product(s).

Both My FengShui and the delivery company will not be held responsible for any damages or loss of Products after delivery. The Customer shall not use the Product in any manner and/or for any purpose for which they are unsuited for and shall be responsible for using all necessary skill and care in handling and using the Product. The Customer expressly agrees that My FengShui assumes no obligation or liability for any advice or information given with the Products and My FengShui assumes no responsibility for any inaccuracy or misstatement of any such information. The Customer assumes all risks connected with the use and storage of the Product.

Customer unreservedly acknowledges and agrees that he/she assumes all risk in connection with the use of this site. My FengShui shall not be liable for any direct, indirect, consequential or punitive damage or loss of profits or loss of revenue however arising from the use of, access to the site. Without limitation to the foregoing:

This site and all information contained herein is provided on a “as is” without any implied or express warranty including of any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement. Before acting on the information found on My FengShui Website, you may wish to confirm the facts that are important to your decision making. Product information on our website may be different from information on the products for a variety of reasons including such things as manufacturers’ updates and changes. My FengShui reserves the right to change or update information on any product on My FengShui at any time without prior notice.

To the fullest extent permitted by law, My FengShui shall not be liable for any error or omission in the content of the site including any damage or injury arising out of or in connection with any access or use of the site whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft etc.

Governing Law and Jurisdiction

These Terms and Conditions shall be construed in accordance with the applicable laws of Malaysia. Both the Customer and My FengShui irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Malaysia. Should the services be delivered to a Customer in another jurisdiction then the applicable laws of that country shall apply and both the Customer and My FengShui irrevocably and unconditionally submit to the exclusive jurisdiction of the Courts of the relevant jurisdiction/ country.

International Use 

My FengShui makes no promise that materials on the My FengShui Website are appropriate or available for use in locations outside Malaysia or in countries where it does not yet operate, and accessing the My FengShui Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws.

Miscellaneous 

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. 

If you breach these Terms and Conditions and My FengShui Website ignores this, My FengShui will still be entitled to use its rights and remedies at any and all later dates or in any other situation where you breach the Terms and Conditions. 

My FengShui shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

Pricing and Product Information

Whilst every effort is made to fulfil orders in terms of price, details and size through the My FengShui website, My FengShui expressly reserves the right to vary the price and other details of the Products without notice. Crystal or Gem products may vary from photo as natural products are never identical even when they are from the same variety and supplier. As much as My FengShui tries to reflect the actual Product size, details and price, My FengShui is not liable for situations when they differ from the actual Product.

The prices advertised on My FengShui Website are meant for home delivery shopping only and these prices may from time to time vary from those found at My FengShui stores or other access points. In circumstances where some Products size and packaging differ from the description found on My FengShui, My FengShui expressly reserves the right to provide the nearest size/packaging for the Product at the nearest price.

In the event of any price differentials between the online order billing and the final bill whether arising from but not limited to situations around substitutions, daily price changes, out-of-stock Products, special price, mislabelling or mispricing, My FengShui reserves the right to adjust the final bill after the online bill is presented/conveyed to the Customer and such adjustment shall be final.

My FengShui has made every effort to display the colours of our Products that appear on the My FengShui Website as accurately as possible. However, as the actual colours you see will depend on your monitor or device, we cannot guarantee that your monitor’s display of any colour will be accurate.

My FengShui shall not be liable to any Customer/person for any loss, damage incurred or inconvenience suffered in the event My FengShui declines to fulfil an order for whatever reason including but not limited to an unforeseen circumstance (including but not limited to lack of availability, quantity or specification) as the case may be.

When requesting goods by weight, My FengShui reserves the right to supply goods with a weight difference. However My FengShui shall make every effort to ensure the weight difference is minimal and as close to Customer’s request. 

The cost of the services is not included in the price of the goods. The information about the cost of the services is available on the My FengShui Website once the Customer books a delivery slot.

Product Availability

In situations of stock unavailability for any item(s) in an Order placed with My FengShui, My FengShui reserves the right to process the other items listed in the Order without informing the customer. This is because, at My FengShui, we work towards bringing you a wholesome online experience. If any item you have ordered is not in this confirmation, it is with much regret but we do not guarantee that we will be able to inform you that it is unavailable prior to the delivery being sent to you. Special offers are valid while stock last. Traders are not allowed. My FengShui reserves the right to reject, and/or limit quantities on any orders received without notice or explanation.

The availability of the goods presented on the My FengShui Website depends on stock in the My FengShui Platform and My FengShui does not guarantee the availability of goods. 

The Customer shall where possible be notified in advance if the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit or for any other reason. However, we do not guarantee we will do so, nor will the customer demand this. 

If the goods requested by the Customer are unavailable due to factors beyond My FengShui’s control, My FengShui shall make every effort to offer a substitute item which is closest in terms of price and type to the originally requested item. Notice may or may not be given in these circumstances. A customer may choose to reject this substitute in which case My FengShui will refund the difference in price to the customer via online banking.

Pick-up From Store (Collection at Store)

Upon confirmation of each sales order, our sales assistant will inform you to collect from My FengShui store upon your ordered products arrive. Meanwhile, a pickup number will be provided to you. The default communication channel is using WhatsApp.

If you are not personally available to collect at store, an authorized representative may collect on your behalf provided he/she may be required to provide the proof of identity (EMAIL / TELEPHONE / PICKUP NUMNER) and you or your representative shall acknowledge receipt of the delivery.

We will not entertain any request for change of store for collection after order confirmation is issued.

We reserve the right to withhold delivery of the Products to you if we have any doubts whatsoever as to your credit worthiness or insufficient identification.

Please note that pre-ordered products usually take longer to become available in stores.

Delivery / Order Amendment

Delivery will be made to the address specified by Customer on the completed order form. 

My FengShui use national courier services like GDEX for delivering our products and goods to our local and foreign customer.

Under normal circumstances, My FengShui will need around 5 weeks processing time to prepare for delivery upon your order placed.

Whilst we make every effort to deliver all Customer goods in the agreed time, My FengShui will in no way be liable if it fails to do so in part or in full due to circumstances beyond its control, or if My FengShui chooses to cancel the order and delivery and provide you a suitable refund in credits to the service via app or website only for cost of the products.  

Customer agrees that this is a reasonable arrangement and will refrain from making derogatory comments, complaints, public disclosure, or any other actions that would cause the brand to suffer damage to its brand, service offering or otherwise. My FengShui reserves the right to seek punitive damages to any and all individuals and organisations that do so and Customer agrees to and acknowledges that they are informed of this. 

If there are any changes in the delivery address / contact details made between submission of order and delivery date, customers are to update My FengShui at least 24 hours prior to delivery.  

No amendment to an order is allowed once the order is processed.

Change

No change to or modification of the items, specifications, options, terms, conditions and prices appearing on the order unless expressly agreed to in writing by My FengShui and the Customer. My Feng Shui reserves the right to make corrections to orders in the event of system failure or other related third-party system errors.

Order Cancellation

The Customer may cancel the order at no charge if the notice given is at least 24 hours prior to the delivery date and time. Kindly refer to our Return Policy for more details.

Payment

You can use a debit or credit card to pay for your shopping. We accept the following payment providers, issued by banks in Malaysia and foreign countries:

• Visa 
• Master
• Debit Cards

You can also pay via direct FPX transfer from your bank or eWallet (GrabPay, Touch ‘n Go and ShopeePay).

Full payment card authorization for the amount corresponding to the total price of goods (including service charges) that the Customer has requested shall be made at the time of the order.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

All payments are in Malaysian Ringgit only.

My FengShui Website does not process online payment information, all the online payment information is processed by payment gateway. The ayment gateway used by My FengShui Website is Payex and senangPay (please visit payex.io and senangpay.my for details). Once payment mode has been selected and order has been submitted, any changes on payment mode is not possible.

My FengShui reserves the right to change the mode or method of payment for Products offered online at any time and Customers should refer to the Terms & Conditions on the My FengShui Website for the latest information available.

Customer Services 

If you have an order query, please e-mail us at sales@myfengshui.com

If you have any queries please contact Customer Services at +607-512 3833  . 

Rewards and Redeem

Reward points can only be earned by placing orders through the "My FengShui" website. Currently, each RM 1 spent on product or service eligible to acquire 1 reward point. Tax, shipping, and other charges are not eligible for earning reward point. 

There is no cash value or transferability. Reward points do not constitute property, do not confer a vested right or benefit on the member, and have no cash value. As such, Reward points cannot be exchanged for cash, cannot be transferred or assigned for any reason and the sale or transfer of points is strictly prohibited. Reward points may not be sold on any secondary market and any transfer of points to the secondary market shall be deemed invalid. Any remaining Reward points in the customer's My FengShui Rewards account will be forfeited without any compensation.

The accumulated reward points can be viewed in the reward points section of the customer's My FengShui account. The number of reward points collected by each customer will be tracked in the customer's reward account. However, it is the responsibility of each customer to ensure that he/she is credited with the correct number of points. If you find any inconsistencies when making a claim or issuing points, please contact My FengShui support at https://www.myfengshui.com/contact. In order to investigate your claim, My FengShui reserves the right to request any relevant evidence to verify the reward points claimed by the customer.

If My FengShui determines that points credited to a customer's reward account have been improperly or fraudulently earned, My FengShui reserves the right to declare such points invalid. My FengShui reserves the right to defer the processing or redemption of any points without notice to the customer in order to ensure compliance with these rules.

Without limiting any other remedies, My FengShui may suspend or terminate a customer's reward points if My FengShui suspects that the customer has engaged in fraudulent activity in connection with this promotion.

Once points have been accumulated, bonus points can be redeemed for discounts. Customer can use the redeemed reward points to receive discounts when placing orders.

Customers can redeem discount coupons from the "Redeem Reward Points" table on the checkout page by clicking on the "Redeem" button. After a customer has successfully placed an order and redeemed the discount, the relevant points will be deducted from their reward account.

Refunds

Refunds are handled on a case-by-case basis and by actual human members of the My FengShui team. Goods sold are not refundable. Customer must be responsible on their own goods during the delivery.

Store Credit

All orders are processed by our Customer Support team for the following items:

• Not in stock items
• Refunds for cancelled orders
• Damaged or returned orders

These refunds will be made to you within 7 business days under normal circumstances.

Refund to original mode of payment

A refund or any other form of return to your original mode of payment, please send a written request to support@myfengshui.com

Please provide the following for your request to be processed:

• Customer name
• Customer contact number
• Name on your credit/ debit card used to purchase with us
• Last four digits of your credit/ debit card used to purchase with us
• Customer order number
• Copy of delivery order

All such requests are processed manually and will take up to 21 business days to complete.

Links

My FengShui is not responsible for the content of any other sites outside the My FengShui Website (this is statically refers to website domain of www.myfengshui.com). In addition, a link to another website does not mean that My FengShui endorses or accepts any responsibility for the content displayed on the other website.

Warranties

My FengShui expressly excludes all warranties, descriptions, representations or advice rendered as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Product supplied to the fullest extent permitted by law.

No Agent or representative of My FengShui is authorised to make any warranty, representation or statements given as to the fitness or suitability for any purpose, tolerance to any condition, similarity to sample, merchantability or otherwise of the Product supplied.

Colours

My FengShui take great care to accurately display the colours of our products that appear on its website. However, we cannot guarantee that your monitor pr device’s display of any colour will be as accurate as the actual product colour.

Third Party Sites

There may be occasions when materials on or of third Parties are provided on My FengShui website. My FengShui is not responsible for the content and activities of any third party site linked from and beyond My FengShui site. Your visit or use of any third party site linked from My FengShui is entirely at your own risk.

Promotional Code

Promotional codes, eCoupons, vouchers, discounts, and other promotional products and services (eCoupon) are valid for a limited or specified period only and My FengShui reserves the right to modify, cancel or discontinue them at any time on the My FengShui website, without any notice, explanation, replacement, or compensation. Promotional codes are not transferable and not redeemable for cash. Each promotional code has its own qualifying terms. It is void where prohibited by law. All offers are subject to availability and while stock lasts.

The general terms and conditions for all promotions are as follows:

1. Promo code cannot be used with any other available promo codes. My FengShui reserves the right to reject any order that has violated this.
2. Redemption of promo code is applicable to purchases made on My FengShui Website (www.myfengshui.com) and My FengShui Mobile Applications and My FengShui Platform.
3. Using a promo code discount in conjunction with other free gift promotions may alter the minimum amount criteria for it.
4. Please check your cart to ensure promo code discount is applied and review your order carefully before checkout.
5. Discount, vouchers, eCoupons, and privileges are not exchangeable for cash, kind or other goods and services.
6. All prices listed are in Malaysia Ringgit.
7. Delivery date and time are subjected to availability. Customers should contact support@myfengshui.com or details on this.
8. My FengShui reserves the right to vary/amend the privileges or terms and conditions of all promotions without prior notice.
9. For any enquiries, please submit your feedback via the web form or email support@myfengshui.com.
10. My FengShui shall not be liable to any Customer for any financial loss or other damages arising out of the refusal, cancellation or withdrawal of any order for any reason.

Termination

If you violate any of these Terms and Conditions, your permission to use the My FengShui Website may be suspended or revoked, and we reserve the right to suspend or terminate your access to, and use of, the Website at any time without explanation, reason or communication required.

Miscellaneous

My FengShui cannot be held responsible for any inaccuracy or omission. My FengShui will attempt its best to fulfil orders placed by shoppers. In the event that an ordered Product is not available, My FengShui reserves the right not to replace it with a similar item of equivalent value.

Customers have to report on any order discrepancies/dissatisfaction within 24 hours from receipt of order. All Products leaving our distribution centre have been checked for quality and accurate quantity. However, we will put up a refund request for items that are not satisfactory and/or for any order discrepancies. For returning of such products and refund purposes, customers may be required to do so at a preferred My FengShui store.

Others

My FengShui reserves the right to change any terms of its contest and promotions without prior notice and substitute any token with one of a similar value at its absolute discretion.

My FengShui shall not be liable for any loss of chance arising from any defect, malfunction or failure of any telephone network / lines, computer systems, servers, computer equipment, software used in connection with the website.